Find answers to your questions here.
UChat is a 2-in-1 mobile application that lets you connect to your buddies anytime, anywhere all from the convenience of your smartphone, while allowing you to also make payments with UChatPay e-wallet. With UChat, you can:
Easy! Just download UChat from the App Store or Play Store and follow the required steps to sign up.
Your device must be operating on Android 2.3.3 or iOS 8.0 or newer.
For Android devices, it is not possible to move UChat to a memory card (SD card) at this time. We are working on improving our application size and memory utilisation. In the meantime, if you need to free up space for UChat, we recommend moving other applications and media files to your SD card.
For iOS devices, it is not possible as your device doesn’t allow transfer to external SD cards.
For the best experience, we strongly advise you not to use UChat on a jailbroken or rooted device. Messages will not be protected by end-to-end encryption and certain functions may not work on a jailbroken or rooted phone.
To change to a new number, simply head over to UChatPay >My Account > Profile > Phone Number > Tap “Edit”.
If you have a new phone, you may download UChat on the new phone and sign in to UChat as per usual.
Note: You won’t be able to migrate your messages across different types of phones.
You cannot change your UChat ID once it has been created.
UChat uses your phone's Internet connection to send and receive messages. As long as you have not exceeded your data limit or are connected to a WiFi network, your service provider should not charge you for messaging over UChat.
Important:Additional mobile data charges may apply if you are on data roaming. If you send SMS messages to your friends inviting them to use UChat, service charges from your mobile provider may apply.
Step 1. Open a chat.
Step 2. Tap 'Add' next to the text field and select one of these:
UChat’s voice messaging allows you to instantly communicate with contacts and groups. It provides an enriching chat experience, and you can use it to deliver important and time-sensitive information. As such, all voice messages are downloaded automatically.
How to send a voice message:
To delete an individual or group chat:
To create a group chat:
You may also add a group icon by tapping the camera icon, where you can either select a photo from your gallery or take a photo with your camera. Once set, the icon will appear next to the group in the Chats tab.
Tap Create when you're done.
To add a new contact, you may:
Voice calling lets you call your contacts using UChat for free, even if they’re in another country. Voice calling uses your phone’s Internet connection rather than your cellular plan’s voice minutes. Data charges may apply.
To make a voice or video call:
To block an unknown number:
To unblock a contact:
To change your UChat password, please follow the steps below:
An end-to-end encryption ensures your messages, photos, videos, voice messages, documents, status updates and calls are secured from falling into the wrong hands.
UChat’s end-to-end encryption ensures only you and the person you're communicating with are able to read what has been sent. Rest assured that UChat does not have access to the information. Your messages are secured with locks, and only the recipient and you have the special keys needed to unlock and read your messages. For added protection, every message you send has a unique lock and key. All of this happens automatically.
Important: End-to-end encryption is always active. There is no option to turn off end-to-end encryption.
If you aren’t able to connect to UChat, this is usually caused by an issue with your Internet connection or your phone's settings.
Most connection issues can be resolved by doing one of the following:
If you are sure your phone is connected to the Internet, there are a few reasons why UChat messages aren't going through:
When a message is sent to you via UChat, your phone will automatically display a push notification to alert you.
iOS apps can provide three types of notifications:
For Android 6.0+:
Can’t find the answer to your question? Contact us via any one of the channels below.
UChatPay is the e-wallet component of UChat. With UChatPay, you can:
If you’re a first-time user, you can activate your UChatPay account by heading over to the UChatPay section on the UChat app, and click the “Activate” button, before proceeding to set a Transaction PIN.
There are two tiers for a UChatPay account, which are a UChatPay Basic Account (UBA) and UChatPay Premium Account (UPA).
A UBA user can perform all the functions mentioned above except for the fund transfer option.
A UPA user can access the fund transfer feature, as well as more exciting features that will be launched exclusively for UPA users only. It is free to upgrade to a UPA account.
Yes, UChatPay is licensed by Bank Negara Malaysia's (BNM) and complies with its regulations. Additionally, the app is equipped with end-to-end encryption. All the transactions in your account are secured with a 6-digit transaction PIN or fingerprint/ face ID that only you know to authorise each transaction.
A Transaction PIN is a 6-digit PIN that you set when you Activate UChatPay. You are to key in the Transaction PIN every time you make a payment, as a means of authorising the payment.
You can do this via Online Banking / FPX or Credit / Debit Card (for UPA users only):
|Online Banking / FPX||Minimum RM20|
|Credit/ Debit card (UPA users only)||Minimum RM50|
|Account Type||Minimum amount||Maximum amount|
If you have insufficient funds to complete a transaction, the system will prompt you to reload your UChatPay account before allowing you to proceed with the transaction.
It allows you to transfer funds from your UChatPay account to another UChatPay account or your local bank account. This feature is only available if you have a UPA.
Yes, you may. You can look for the Request icon in the UChatPay homepage.
Please allow 2-3 business days for the funds to be transferred. A processing fee of 2% capped at a maximum of RM2.00 will apply.
There is no minimum amount.
The minimum amount to transfer funds is RM1.
The transaction status is displayed at the end of each transaction. You can also go to Transaction History or Balance to verify.
It will take 3 business days for the funds to be transferred.
You will receive an e-mail from your respective bank when the funds are in. If your transfer was not successful, you will be notified and you will be refunded in 3 business days.
Should you experience any interruption at any stage while performing a transaction with UChatPay, we advise you to check the transaction status by checking your account balance to confirm whether the transaction is successful or not. If you do find any discrepancies, you can contact us at 03-76616211 or firstname.lastname@example.org.
Once the transaction is completed successfully, it cannot be cancelled or reversed. If you are wrongly charged, you may contact our customer service for assistance.
You can use the in-app QR code scanner to scan the merchant’s QR code and you’d be able to make a purchase.
You can make online payments as well as in-store payments.
When making a purchase, you can tap the largest icon at the bottom left of your UChatPay homepage to open the QR code scanner.
To reset your password, please follow the steps below:
If you don't see the email in your inbox, check your spam/junk folder or contact our customer service for help.
To reset your password, please follow the steps below:
If you are a UBA user, you would have to disclose your UChat ID, phone number and email address to verify your identity.
If you are a UPA user, you would have to disclose your UChat ID, phone number, email address, full name (as per MyKad/ Passport) and MyKad/Passport number to verify your identity.
You can change your UChatPay Transaction PIN by going to UChatPay > My Account > Security.
Click the Edit button next to Password/ Transaction PIN to change.
To change Transaction PIN, please follow the steps below:
Yes, you can deactivate/close your account, under the condition that you must not have any funds in your e-wallet. Please contact our customer service at 03-76616211 or email@example.com to deactivate your account. Customer service will assist you in deleting your account from our back-end and you will receive an email once your account has been deactivated.
If your phone is ever lost or stolen, contact us immediately at 03-76616211. We will assist you to temporarily suspend your UChatPay account, as a safety measure.
UChatPay lets users who spend RM20 or more in a single transaction stand a chance to win URewards.
The excess URewards won will be converted into Gold Coins.
e.g. Let’s say your e-wallet size limit is RM500 and you have RM480 stored. This means your e-wallet can only store another RM20 before it reaches its limit.
Assuming you win RM50 worth of URewards, RM20 will be credited to your e-wallet while the remaining RM30 will be converted to Gold Coins.
The Spin & Win pop-up screen will appear right after a transaction of at least RM20 is made.
Important: Do not close the Spin & Win screen or app to avoid losing your chance to join the contest. In the event that the app crashes, or your phone dies, or you lose internet connectivity during a Spin & Win pop-up, you would not be able to re-open the screen.
Silver Coins are earned when you make purchases or save with UChatPay. After you collect a certain amount of Silver Coins, they turn into Gold Coins.
There are two ways to earn UCoins. For every RM1 spent or kept in the account for at least 24 hours, you get 10 Silver Coins.When you have accumulated 10,000 Silver Coins, the coins will be then converted to 1 Gold Coin. You can start redeeming rewards from the URewards catalogue when you have sufficient Gold Coins.
*Terms and Conditions:
After you earn a certain number of Silver Coins, they automatically turn into Gold Coins that allow you to redeem e-money and products.
10,000 Silver Coins = 1 Gold Coin
Your Silver Coins may not expire, but your Gold Coins can.
Your Gold Coins will expire after 2 years, on a quarterly basis based on when they were earned.
Quarterly Maintenance is divided as follows:
e.g. If you earn 20 Gold Coins in January 2019, they will expire at the end of March 2021 as it is the first quarter.
You can select any product(s) you wish to redeem on the URewards page in the app, as long as you meet the required amount of Gold Coins for each product.
You will receive an e-mail notifying you of your redemption, as well as an e-mail to track the package after it has been shipped.
To sign up for a merchant account, you should first get in touch with our customer service. Our sales team will then contact you as soon as we can.
You’ll be able to catapult your business to newer heights, conduct business in a seamless, efficient and quick manner, as well as receive instant yet secure payments. There are no sign-up fees imposed. Also, our sales team will be assisting you during your sign up, ensuring a seamless and effortless experience in the process.
Yes, our sales team will assist you through the verification process.
Our sales team will assist you throughout the registration process to minimize potential issues that could be faced. However, if you have any further queries, please feel free to contact our customer service at 03-7661 6211 or firstname.lastname@example.org.
Payments will be credited to the company bank account provided in the merchant registration form.
You will be provided with a unique merchant QR code that will be be displayed in your store. The customer would have to scan the QR code, key in the amount to pay and click “Confirm” to complete the transaction.
When the payment transaction is successfully performed by a customer, the record will appear in the back-end merchant portal instantly. Merchants can check the transaction on the portal anytime.
You will be provided with a merchant username and password to able to access to a back-end merchant portal to view as well as check your sales and payments.
There are no fees; you may join us for free.